Showing posts from September 10, 2021


Like every other bookstore I've spoken to or heard about, Greenlight has spent the past year and a half of pandemic-era retail in a state of near-constant reinvention.  I could talk about the moment-by-moment agony and uncertainty of it, the second-guessing and the exhaustion of decision making, but in retrospect it looks like a rollercoaster that you managed to stay on.  We were lucky we already had an e-commerce website -- we just had to reallocate a ton of resources to expand it it. We were lucky our stores are in dense residential communities where folks weren't going in to the office -- sales in some categories actually grew (and we sold a lot of puzzles). We were lucky to have staff and customers pushing us forward as we examined our own institutional structures -- we're in a still-very-ongoing state of becoming a more transparent, more inclusive business.  It takes a kind of gallows humor to see it, but the hustle that has been required to keep our little bookstore&#